Last updated 11 November 2026
How long each thing is kept
The short version
- We collect only what you choose to send us through a form, plus the standard technical records every website keeps.
- We use it to reply to you, quote for work you asked about, or consider you for a role. Nothing else.
- We do not sell it, we do not use advertising or tracking cookies, and we do not run visitor analytics on this site.
- You can ask to see, correct or delete what we hold at any time.
Who is responsible
This website is operated by X-Axis Solutions LLC (8401 Mayland Dr, Ste S, Richmond, VA 23294, United States) and X-Axis Solutions Corp. (Suite 200, 2800 Skymark Ave, Mississauga, ON L4W 5A6, Canada). In this policy "X-Axis", "we" and "us" mean those two companies. They are responsible for the personal information described here. Our privacy officer can be reached at info@xaxis.solutions or (888) 889-2947.
This policy covers this website. Information we handle while delivering services to a client is governed by our agreement with that client.
What we collect and why
- Enquiries. When you use the contact form or request a formal quote from the pricing estimator, we receive your name, email address, and, if you give them, your phone number, company and message. A quote request also includes the estimate you built. We use this to reply and to prepare the quote.
- Job applications. When you use the careers form, we receive your name, email address, and, if you give them, your phone number, the role you chose, a profile or resume link and what you tell us about your experience. We use this only to consider you for work with X-Axis or with a client, and we ask you before we present you to a client.
- Technical records. Our hosting provider records each request to the site: the internet address of the device, the date and time, the page requested and the browser type. We use these records to keep the site running and to investigate misuse.
- Abuse protection. To limit automated messages, the form handler counts how many messages arrive from one internet address in a ten minute window. The address is stored in scrambled form and removed within a day.
We do not ask for sensitive information such as health, financial account or government identity details through this site. Please do not send it.
Cookies and tracking
This site does not set cookies. It does not use advertising networks, social media trackers or visitor analytics. Because we do not track visitors, a Do Not Track or Global Privacy Control signal does not change how the site behaves.
The product tools keep a small amount of information in your own browser so they load faster and remember your settings, for example the map area you last viewed, whether you have seen the introduction, and public data they have already fetched. This stays on your device and is not sent to us. You can remove it at any time by clearing site data in your browser.
The basis for using your information
We rely on your consent, which you give by choosing to send us a form, and on our legitimate interest in answering enquiries, running our business and keeping the site secure. You can withdraw consent at any time by contacting us, and we will stop using the information unless the law requires us to keep it.
Who we share it with
- Service providers. A web hosting company and a business email provider process information for us under contract and may not use it for their own purposes. The site loads its typeface from Google Fonts, so your browser requests the font file from Google and Google sees your internet address when it does.
- Clients, for job applicants only, and only with your agreement.
- When the law requires it, for example in response to a valid court order, or to protect our rights, our clients or the public.
- A successor, if X-Axis is reorganized or sold, on the condition that this policy continues to apply.
We do not sell personal information and we do not share it for advertising.
Where it is kept
Information is stored and processed in the United States and Canada. It may be subject to the laws of those countries, including lawful requests from courts and public authorities there.
How long we keep it
- Messages sent through the website forms are kept on the website for up to 90 days and then removed automatically.
- The copy that reaches our mailbox is kept for as long as the conversation, the quote or the working relationship needs, and for any period the law requires, and is then deleted.
- Job applications are kept for up to one year so we can consider you for later roles, unless you ask us to delete them sooner.
- Technical records are kept by the hosting provider for a limited period under its own retention schedule.
How we protect it
The site is served only over an encrypted connection. Stored form messages cannot be reached from the web, and access to them and to our mailbox is limited to the people who need it to reply to you. No method of transmission or storage is completely secure. If a breach creates a real risk of significant harm, we will notify you and the relevant regulator as the law requires.
Your rights
Wherever you live, you can ask us to tell you what we hold about you, give you a copy, correct it or delete it, and you can withdraw your consent. Email info@xaxis.solutions or call (888) 889-2947. We may need to confirm your identity first. We answer within 30 days and we never charge for a reasonable request or treat you differently for making one.
- Canada. You have rights of access and correction under the Personal Information Protection and Electronic Documents Act and applicable provincial law. If you are not satisfied with our answer you can complain to the Office of the Privacy Commissioner of Canada or your provincial regulator.
- United States. Depending on your state, you may have the right to know, access, correct and delete personal information and to appeal a refusal. We do not sell personal information or use it for targeted advertising, so there is nothing to opt out of.
Email from us
Sending us a message does not add you to a mailing list. We send commercial email only where you have asked for it or the law otherwise allows, and every such message includes a way to unsubscribe.
The pricing estimator and the product tools
The Microsoft 365 pricing estimator runs in your browser. Your choices are not sent to us unless you request a formal quote. A link you copy from the estimator carries your choices inside the link itself, so share it only with people you want to see them.
The product tools (Region Lens, Orbit View, Weather Outlook, FloodWatch and Season Watch) display public open data and do not need an account. To show that data, your browser requests it from the public sources or through our server, and those sources see the request like any website visit.
Links to other sites
This policy does not cover websites we link to. Read their own policies before you give them information.
Children
This site is for businesses and working professionals. It is not directed at anyone under 16 and we do not knowingly collect information from children. If you believe a child has sent us information, contact us and we will delete it.
Changes
If we change this policy we will post the new version here and change the date at the top. If a change is significant we will say so on this page for at least 30 days.
Contact
Privacy Officer, X-Axis Solutions, info@xaxis.solutions, (888) 889-2947, or by mail to either address above.